Proceeding for purchasing
Placing an online purchase order
1. Select your product or several products. The products will be placed in the shopping cart.
2. When you have finished selecting your products, click on the button: Buy online.
3. Completely fill in the address form and make sure that you have well entered your e-mail address and your postal address. If you cannot go to the following page, it means that you have omitted to fill in one of the compulsory fields. Check your data once again and then proceed on the following page. At the end of the purchasing process, the system will send you an e-mail on your address by which we will confirm your order.
4. If you have successfully finished the purchasing processes, the system will offer you two options for payment and delivery. We recommend you to select the option of postage, because this is the most cost-efficient way to receive your products. If you have chosen to pay by credit card the payment will be performed via the system Secure Server 4B.
Proceeding for returns
If you visibly and clearly see that the product had been damaged during transport or if you recognize without opening the package that the wrong product had been delivered, proceed as follows: Send us an e-mail to: firstname.lastname@example.org. Please state your contact data, the ordered product and, in order to help us find your purchase order, we also would like to ask you to state the order number. This way, we can handle the claim regarding the product and replace the claimed product by a new product or reimburse the price which you had paid. Generally, it is not necessary to return the delivery, this only applies in exceptional cases. The products will be replaced within 7 days upon receipt of your claim.